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We offer several subscription plans to meet the needs of different teams and organisations. The Suite Team plan includes core support, messaging, and Help Center features. The Suite Growth plan add...

To submit a support ticket, click New request at the top of the Help Center page. Fill in the subject and describe your issue in detail. Attach any relevant screenshots or files to help the support...

Help Center is your self-service portal where customers can find answers to common questions. To set up your Help Center, go to Guide > Help Center in the admin panel. You can customise the theme, ...

If you are unable to log in to your account, try the following steps. First, ensure you are using the correct email address and password. Clear your browser cache and cookies, then try again. If tw...

To update your billing information, navigate to Admin > Billing > Payment methods. You can add a new credit card, remove an existing card, or change your default payment method. Accepted payment me...

To reset your password, click the "Forgot password" link on the sign-in page. Enter the email address associated with your account and click Submit. You will receive an email with a link to reset y...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...